If you have any questions related to Prepaid Electricity, Airtime or Data or merely want to know more about Prepaid24, you are in the right space.
Are you experiencing challenges with your transaction? Our PP24Seven Client Support Consultants are available to assist you with any challenges you might experience - 24/7! Simply submit a Support Ticket or talk to us on Online Support.
Frequently Asked Questions
Please check our Frequently Asked Questions for a list of the most commonly encountered issues.
Simply follow these 3 Easy Steps to Register and Buy Prepaid Electricity:
Register Register by only providing your Prepaid Meter number , cell phone number and e-mail address. No names or personal details.
Make payment Note our BANK DETAILS, create beneficiary in your own bank with correct reference: E and your cell number E.g. E0820011001 and make payment to Prepaid24's account for the amount you want to recharge. Click here to see your bank's details
Punch the token number that you will receive from us into your meter to recharge your electricity. Prepaid24 will attempt to send your tokens to your cell phone (number used in 2) within the shortest possible time. Most transactions take less than 15 minutes, but because Prepaid24 is reliant on other 3rd parties like municipalities and service providers, Prepaid24 cannot guarantee a set recharge time.) CITY OF CAPE TOWN users ONLY: Take note of the very important procedures to be followed to claim your electricity tokens.Click here to see details
Next time you want to recharge:
Simply follow steps 2 & 3!!!