Recharge electricity and airtime online

Support Prepaid24


If you have any questions related to Prepaid Electricity, Airtime or Data or merely want to know more about Prepaid24, you are in the right space.

Are you experiencing challenges with your transaction? Our PP24Seven Client Support Consultants are available to assist you with any challenges you might experience - 24/7! Simply submit a Support Ticket or talk to us on Online Support.

Frequently Asked Questions
Frequently Asked Questions
Please check our Frequently Asked Questions for a list of the most commonly encountered issues.
Support Ticket
Online Support

Our online support centre operates: 24 Hours - 7 Days a week
System Outages and Issues
Reset Control Panel Password

Click Here to reset your
Client Control Password
Last Five Tokens

Click Here to view
your last 5 electricity tokens.

PP24Seven will endeavour to answer all enquiries efficiently and professionally.
Our service is available 24/7 and transactions will process 24 hours a day, 7 days a week.

Our Client Support Consultants are available to assist you with any challenges you might experience - 24/7

 

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Prepaid24 News

Prepaid24 - Always available

Not only do we offer you the convenience of being able to transact through us - 24/7, but Prepaid24 now invites you to contact us on


Mobile Application
Download our new mobile app! Apple iPhone or iPad Android Phone or tablet
Some features:
∙ Transact Anywhere - 24/7
∙ Safe and Secure access to Emergency Tokens
∙ Facility to recharge Multiple Devices with a
  single payment
∙ Customised Alerts and Reminders
∙ Your Municipality's Online Status
∙ Purchase History
∙ Previous Tokens bought
  and more....

Please note: Navigate to Live Online Support on the website if you require any assistance.

Blackberry Users

As an alternative to downloading the App from the Google Play store - Visit www.theprepaid24app.com to access the mobile app. Then, to create the mobile app icon on your desktop, please select the BB menu key> Add to home screen > deselect "Mark as Favorite" > select "Add".

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3 Easy Steps - Slide-in
3 Easy Steps

Click here to register

Simply follow these 3 Easy Steps to Register and Buy Prepaid Electricity:
1 Register
Register by only providing your Prepaid Meter number , cell phone number and e-mail address. No names or personal details.
2 Make payment
Note our BANK DETAILS, create beneficiary in your own bank with correct reference: E and your cell number E.g. E0820011001 and make payment to Prepaid24's account for the amount you want to recharge.
Click here to see your bank's details
3 Recharge
Punch the token number that you will receive from us into your meter to recharge your electricity. Prepaid24 will attempt to send your tokens to your cell phone (number used in 2) within the shortest possible time. Most transactions take less than 15 minutes, but because Prepaid24 is reliant on other 3rd parties like municipalities and service providers, Prepaid24 cannot guarantee a set recharge time.) CITY OF CAPE TOWN users ONLY: Take note of the very important procedures to be followed to claim your electricity tokens.Click here to see details
Next time you want to recharge:
Simply follow steps 2 & 3!!!