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City Of Cape Town - Why Do I Need To Send A Sms?

As a City of Cape Town prepaid electricity client you are able to request your Free Basic Electricity (FBE) token or re-claim your last electricity token through an SMS process.

Please contact our online support services if you have any questions or difficulties. We value your continued support.


1. How to claim your Basic Free electricity token:

If you qualify and are registered to receive FREE Basic Electricity , you can claim your FREE Basic Electricity token, without making a purchase.

To receive your current month's free electricity token please SMS "free" to 31773 and use the following:

  • SMS Format:  free;<meter number>
  • PLEASE NOTE: semi colon separator
  • Example:  free;141234568786

 

NOTE: This applies to ALL Cape Town meter numbers regardless of where purchase was made from or whether a user is registered with Prepaid24 or not. You will receive the token on the cell number from which the claim was sent.

NB:  Prepaid24 will process your request for available "free" tokens, however if "Free" tokens were already issued by a third party company, they cannot be re-issued.


2. How to re-claim your Last token purchased:

Have you lost your Electricity token? You can re-claim the last token purchased, which will be sent to the cell number from which the claim was sent.

If you have lost your token and would like to receive an SMS with the number of the token that you purchased last, please SMS "last" to 31773 as follows:

  • SMS Format:  last;<meter number>
  • PLEASE NOTE: semi colon separator
  • Example:  last;141234568786

 

This applies to ALL Cape Town meter numbers only, regardless of where purchase was made from or whether a user is registered with Prepaid24 or not