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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

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We had a problem with prepaid electricity. I spoke to one of the consultants for 3 days on live chat. He was very helpful and the problem was sorted today. If more companies could have this type of staff, life would be so much better. Posted via HelloPeter by Elsabe W from on 6th January 2021
The consultant from Prepaid24 assisted me promptly and with friendliness when I did my online electricity payment. Posted via HelloPeter by Iselle from on 4th January 2021
Very efficient and helpful Live Chat assistance - Thank you Prepaid24 consultants! Posted via HelloPeter by Urvashi from on 3rd January 2021
Thank you for being helpful and friendly and sorting out a problem with a sufficient solution in a short period of time, thank you for your service! Always nice doing business with Prepaid24. Posted via HelloPeter by Olze C from on 31st December 2020
I talked to a consultant at Prepaid24. Received SUPER service from them and they assisted me immediately while being very patient. Huge thanks Prepaid24!! Posted via HelloPeter by Leroy F from on 29th December 2020
They explained every question in a professional manner and were very helpful. Excellent! Posted via HelloPeter by Sanet B from on 22nd December 2020
Thank you Prepaid24 staff for your excellent service through live support. I do appreciate all your efforts in assisting me with buying a Netflix voucher. Posted via HelloPeter by Rachel C from on 21st December 2020
Very efficient and helpful Live Chat assistance - Thank you to Prepaid24's client consultants! Posted via HelloPeter by Nick from on 18th December 2020
I made a decision to purchase prepaid electricity from Prepaid24 and hit a snag because my meter is brand new and could not be linked for me to receive my tokens. The amount already went off of my account. The staff at Prepaid24 is so helpful and friendly and once my meter was linked more than 24hrs later, a lovely person was able to assist me promptly without any issues. Thank you Prepaid24 for the amazing customer service. Posted via HelloPeter by Talita S from on 10th December 2020
This company sets the benchmark in client care service. Their staff are knowledgeable and professional when it comes to assisting clients. They are friendly and all go the extra mile to explain and assist if there is a challenge facing a client. I wish that there were more companies who excel in client services the way Prepaid24 does. Prepaid24 stands head and shoulders above large corporates and financial institutions who should take a leaf out of Prepaid24's book. Well done Prepaid24 for even after all these years, still outperforming and outshining the entire corporate world with your exceptional service. Posted via HelloPeter by Vanessa from on 9th December 2020
Baie dankie aan die Prepaid24 se konsultante se hulp met my Prepaid24 'set up', julle was vinnig, flink en BAIE BAIE vriendelik. Ek sal regtig in die toekoms met Prepaid24 werk sou ek weer sukkel om iets gedoen te kry op die webtuiste. Baie dankie en hou aan met wat okal julle aanmoedig om so positief en behulpsaam te bly. Posted via HelloPeter by Anne-marie Muller from on 8th December 2020
The customer service through Live Support was absolutely exceptional. The client consultants are professional, concise and perfectly knowledgeable in their expertise. My problem has been resolved and the entire experience met my highest expectations. It's genuinely a rarity to find great service in todays world. Thank you. Posted via HelloPeter by Brian T from on 30th November 2020
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