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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

The Prepaid24 Consultant was very professional in handling my issue even though the fault was mine for writing the invalid payment amount when making my electricity purchase. He went the extra mile and provided me with a switfer easier way to make similar future transactions. More than exceeded my expectations! Posted via HelloPeter by Charles from on 24th January 2018
Excellent service! Very helpful and sorted my problem in under an hour. Posted via HelloPeter by Darlene from on 24th January 2018
This evening I was in desperate need of electricity and had to make use, for the first time, of Prepaid24. After doing an eft I just had this notion that I had not completed the transaction correctly and went online with them to find out exactly how the system works and this is when the Prepaid24 Consultant came to my rescue. She explained, step by step, exactly what I must do and after receiving my proof of payment she explained what I had done wrong. Throughout our conversations online I could feel her friendliness, understanding and patience. Because of this I had an extremely satisfying experience of doing my first online purchase of electricity. I cannot thank Prepaid24 enough for their help. Posted via HelloPeter by Desire Schutte from on 22nd January 2018
Awesome and Efficient Staff! Got stuck with no Prepaid electricity and an outstanding bill from Municipality. The Prepaid24 Support Online Consultant helped me to pay the bill and get electricity without any hassles. Thanks Prepaid24 - you are a STAR. Posted via HelloPeter by Stephan Van Eeden from on 22nd January 2018
Excellent service from Prepaid24! Had problems by not receiving my token number after purchasing R3000 electricity. Spoke to the Prepaid24 Online Support Consultant who sorted out my issues within a few minutes; Really excellent service form Prepaid24. Posted via HelloPeter by Louis from on 22nd January 2018
Thank You! I have just registered and made my first (test) purchase but it didn't go well since after an hour I have not had my token SMS to me. Also my new tenants are waiting for the tokens with 0 credit, not a good way to start lessor / lessee relationship. I logged on the Live Chat and the Prepaid24 Consultant not only resolved my query, but fixed my registration errors, got my token sent to me and also answered some other questions while I waited. I am now registered at Prepaid24 and have made my first successful purchase. I just hope you guys continue maintain the same standard as I have received this evening ... thanks Prepaid24 Posted via HelloPeter by Faaiz from on 17th January 2018
Great job Prepaid24! Thank you so much for helping me so quickly & for advising me on what the issue was with receiving my tokens, and how to rectify it. Great services! Well done Prepaid24! Posted via HelloPeter by Candice Badenhorst from on 17th January 2018
Excellent Service received from a Prepaid24 Online Consultant this afternoon. Posted via HelloPeter by Zuks Booi from on 15th January 2018
Professional service! Thank you to the Prepaid24 Online Support Team Consultants for their proffesional and excellent service! The way I was treated is highly commendable! Posted via HelloPeter by Magda Van Niekerk from on 15th January 2018
The Prepaid24 Consultant made me a very happy customer! Just want to thank Prepaid24 for making my life easier and for their friendly assistance. Will definately recommend Prepaid24 to friends & family. Posted via HelloPeter by Christelle Hartzenberg from on 15th January 2018
I needed to top up my electricity but couldn't do it through my banking app because it was offline due to the bank's maintenance. I totally forgot all my passwords and pin numbers not to mention how to use the site as I never use the prepaid24 website to purchase electricity. The Prepaid24 Online Support Consultant was extremely patient and professional and assisted me when she could have passed the buck and told me to try tomorrow again. She remained calm which calmed me too and I was finally able to top up my electricity. Thank you Prepaid24! Posted via HelloPeter by Yolande Bernice Solomons from on 15th January 2018
Fantastic Serivce! When trying to set up an account and buy tokens I struggled to get it all done. Luckily a Prepaid24 Online Support Consultant came to my assistance because she is fantastic. She was most helpful, polite and friendly and I couldn't have had anyone better. I am a techno dinosaur and without her I would never have got it done. Posted via HelloPeter by Ingrid Versfeld from on 12th January 2018


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