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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

We had no electricity and contacted Prepaid24 via the live chat on their website. The 2 call centre agents were very helpful and friendly and sorted everything out in sufficient time. :)  Posted via HelloPeter by Jenna Schonfeld from on 1st March 2017
Loss of connection to the George Municipality electricity payment system. The online support consultant at Prepaid24  tried everything and then came to resolve the issue, George Municipality response - go to the garage, a 10km walk at 22:15! Posted via This Website by Keith Hodgson from on 1st March 2017
When I mistakenly entered the wrong reference number when purchasing electricity online a Prepaid24 consultant very kindly and very fast fixed my mistake in a kind and friendly manner.  Very willing to help. Posted via This Website by Miemie Smit from on 27th February 2017
Purchased electricity with wrong reference number, a consultant from Prepaid24 came to the rescue and sent through my token. All in a split second, 10 out of 10 Posted via HelloPeter by Matibidi Mamabolo Jnr from on 27th February 2017
To the Prepaid24 consultant, for HER EXCELLENT service FRIENDLINESS & for speaking AFRIKAANS! Jys verby wonderlik! DANKIE!! JY MAG MAAR! Baie DANKIE! SA HET MEER MENSE SOOS JY NODIG!! Liefde Posted via HelloPeter by Alicia Conradie from on 22nd February 2017
The Prepaid24 online chat works brilliantly. I had a couple of interactions both of which were quick, friendly and efficient. They helped track down a problem I had with City Power (they registered the wrong prepaid meter on my account), and then the Prepaid24 team helped reprocess the payment quickly without me needing to do anything.... Posted via HelloPeter by Giulio Magni from on 22nd February 2017
Outstanding client service from Prepaid24!  The consultant resolved my query within minutes! Posted via HelloPeter by Elmien Kruger from on 20th February 2017
Thank you so much to each and every person that has assisted me the past few days with all my queries and struggles. Without all of you helping i would never have managed to get all these minor little problems sorted. Thanks a gain your service is of top quality keep it up Prepaid24! Posted via HelloPeter by juanita van straaten from on 20th February 2017
Still impressing me, showing all other service providers how its done. Thank you, keep up the good work Prepaid24! Posted via HelloPeter by Nicole Van Der Merwe from on 12th February 2017
Quick, effortless resolution to my problem. Thank you, Prepaid24 Posted via HelloPeter by Tracy Hill from on 12th February 2017
Your consultant has been fantastic help today – thank you! Posted via Email Support by Sherrilyn from on 8th February 2017
I had a problem where I received a code for my electricity but it was the wrong code for the wrong amount and that was because it wasn't processed correctly I think. On a monthly basis on a certain date we do a purchase on Prepaid24 and then I get a message with a link to go into to see what is my outstanding water bill and then we settle that as well through Prepaid24....but this time something went wrong and I received the wrong code like I said and I started talking a Prepaid24 consultants and explained to him what happened and that I needed help. He helped me to sort this out and gave full explanation of what happened and what he did. He sorted out the problem and my water bill is also sorted. Thank you so much for your help!! Posted via HelloPeter by Cynthia Potgieter from on 8th February 2017


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