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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Helpful service I had a problem where I couldn't locate what I had bought and paid on a certain date, to which a Prepaid24 Consultant helped me immediately as well as letting me know about recurring payment plans as well as shortcut to Prepaid24. I have never had bad experiences with Prepaid24 before. Thank you Prepaid24 for your help as well as excellent customer service. Posted by Whitney from on 22nd November 2017
Great service from a Prepaid24 Support Consultant A huge thumbs up to a Prepaid24 Support Consultant. After attempting to recharge an airtime voucher through Prepaid24 online services; the data wasn’t credited to my account, I contacted both the Cellular Provider and Prepaid24. The Cellular Provider continuously refused to acknowledge the fault but the Prepaid24 Support Consultant refused to give up. Due to the lack of accountability I cancelled my Cellular contract, however the Prepaid24 Consultant persisted and over a month later, finally the Airtime provider credited my account. A huge thumbs up to Prepaid24 Consultant. Posted via HelloPeter by Junaid from on 21st November 2017
Thank you!! A Prepaid24 Consultant assisted me even though my request was not his to handle. He was very helpful and didn’t just say no. Prepaid24 should be proud to have him. Posted by Monique Swart from on 20th November 2017
I made an error on my online electricity order and the Prepaid24 consultant corrected it quickly, efficiently and politely. Posted via HelloPeter by Gloria Owens from on 16th November 2017
Thank you for quick and efficient 5-star service Posted via HelloPeter by Diana-Marie Agenbag from on 15th November 2017
I tried to register with Prepaid24 and had trouble at first creating my profile ..within seconds a consultant called me and spoke me through the registration process and within minutes I received my prepaid electricity to my cell phone ....it was very easy and professional Posted via HelloPeter by Lara Kaplan from on 15th November 2017
Buffalo City have recently contracted to Prepaid24 for the online purchase of prepaid electricity. Registration with Prepaid24 was user friendly and the process was simple. Following this process I received a call from a Support Consultant to check that all was in order and whether I had any problems or questions. Excellent Service! Posted via HelloPeter by ANTHONY PASCOE from on 15th November 2017
Unbelievable service in today’s days of “take it or leave it” attitudes. Very Impressed Posted via Facebook by Trevor Ridden from on 7th November 2017
Simple, efficient and professional. My first experience excellent and enjoying the pleasure of purchasing electricity in the comfort of my home Posted via Facebook by Leone Alexander from on 7th November 2017
Awesome service..Prepaid24 went out of their way to procure correspondence from the bank and assisting us. Enjoying the good customer service, Thank you Posted via Facebook by Michelle Herselman from on 7th November 2017
This is the first time I've used this service. I only registered last week and within minutes a lady rep had phoned to welcome me (I'm embarrassed, I don't recall her name) and then today, on the Live Chat app, the Prepaid24 consultant was great. Friendly, helpful and fast. It was pleasant as opposed to the usual frustrating experience of querying an issue that is unfortunately the norm for businesses these days. Posted via HelloPeter by Vanessa Pike from on 7th November 2017
Great service will recommend everyone to load them and make use of service, sat in the dark without power. Found them on line struggled a bit but the live chat with the Prepaid24 Consultant sorted it all out in a few minutes and explained how it all worked and got power loaded in a few minutes. absolutely brilliant and a lifesaver not it will be quick and easy to buy power anytime no more hassles Posted via HelloPeter by Riaan Pelzer from on 7th November 2017

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