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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

The Prepaid24 Live Chat was of great help and everything was sorted in 20 min! Thank you so much! Posted via HelloPeter by Crystal from on 23rd June 2017
You don't have to be powerless. Just want to say THANK YOU for the absolutely excellent service that I received from Prepaid 24 this morning. I bought prepaid electricity about 10 minutes before I had to leave for work, but the SMS with the token number didn't come through to me. After about 30 minutes I decided to check their website for a number to contact them. There was no number - only a chatroom link and I thought 'this will take a while...how long do businesses normally take to respond to an e-mail or skype'. How wrong was I. I sent a message saying that my token was not sent? Immediately (and I mean IMMEDIATELY) a message appeared from a consultant to introduce himself and seconds later I received the token. The whole conversation lasted less than 2 minutes. This is really the best service I have experienced in a long long time!! Thank you, Prepaid 24!! Posted via HelloPeter by Nicoline from on 21st June 2017
"Pleasant experience. Speedy, helpful and user-friendly. Will recommend to my friends and colleagues" Posted via HelloPeter by Tracey from on 21st June 2017
Great Work Prepaid24. Thank you for the awesome service guys. Posted via HelloPeter by Armand from on 19th June 2017
GREAT ONLINE ASSISTANCE FROM PREPAID24. I am very impressed with the assistance and level of service I received from Prepaid24. On 2 separate occasions, a consultant assisted me with both issues I was having. It is great to be able to have such assistance when you have been struggling online for quite a while. He navigated me to where I should go and what I needed to do in order for my online electricity purchases to work, within a few minutes I received my token and everything worked. Happy client! :) Posted via HelloPeter by Candice from on 19th June 2017
Received excellent service from Prepaid24. Can definitely recommend Prepaid24 Posted via HelloPeter by Ronel from on 19th June 2017
Thank You, Prepaid24. The consultant stuck with me (not necessarily the easiest task) and was diligent and caring with his customer service efforts. I sincerely appreciate the follow-up voice call to ensure everything was in working order. Posted via HelloPeter by Cecile from on 18th June 2017
Great Service. Call Centre agent, from Prepaid24, was incredibly helpful. Posted via HelloPeter by Liezl from on 14th June 2017
Thanks, Prepaid 24! Thanks to the consultant on the Prepaid24 Live Chat for his help regarding an electricity token problem. Posted via HelloPeter by Stella from on 14th June 2017
Good service. The Prepaid24 online helpline was quick and efficient. Posted via HelloPeter by Daniel from on 12th June 2017
Prepaid24 Service. I would like to say this is the best service that we have come across in this Country of ours with all its challenges Posted via HelloPeter by Piet from on 11th June 2017
Great service. I have had quite a few issues in paying municipal accounts online. By my own fault. However, the complete support system provided by the Prepaid24 site has no rival. No holding music. No long queues. Just immediate assistance and great service. Posted via HelloPeter by Riana from on 9th June 2017

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