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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

I made a decision to purchase prepaid electricity from Prepaid24 and hit a snag because my meter is brand new and could not be linked for me to receive my tokens. The amount already went off of my account. The staff at Prepaid24 is so helpful and friendly and once my meter was linked more than 24hrs later, a lovely person was able to assist me promptly without any issues. Thank you Prepaid24 for the amazing customer service. Posted via HelloPeter by Talita S from on 10th December 2020
This company sets the benchmark in client care service. Their staff are knowledgeable and professional when it comes to assisting clients. They are friendly and all go the extra mile to explain and assist if there is a challenge facing a client. I wish that there were more companies who excel in client services the way Prepaid24 does. Prepaid24 stands head and shoulders above large corporates and financial institutions who should take a leaf out of Prepaid24's book. Well done Prepaid24 for even after all these years, still outperforming and outshining the entire corporate world with your exceptional service. Posted via HelloPeter by Vanessa from on 9th December 2020
Baie dankie aan die Prepaid24 se konsultante se hulp met my Prepaid24 'set up', julle was vinnig, flink en BAIE BAIE vriendelik. Ek sal regtig in die toekoms met Prepaid24 werk sou ek weer sukkel om iets gedoen te kry op die webtuiste. Baie dankie en hou aan met wat okal julle aanmoedig om so positief en behulpsaam te bly. Posted via HelloPeter by Anne-marie Muller from on 8th December 2020
The customer service through Live Support was absolutely exceptional. The client consultants are professional, concise and perfectly knowledgeable in their expertise. My problem has been resolved and the entire experience met my highest expectations. It's genuinely a rarity to find great service in todays world. Thank you. Posted via HelloPeter by Brian T from on 30th November 2020
Thank you Prepaid24 team members for the quick and awesome service! Especially on a Sunday evening. Much appreciated!! Posted via HelloPeter by Sandra B from on 29th November 2020
Excellent service. The consultants are professional and knowledgeable. I would recommend this site to everybody. Posted via HelloPeter by Jothsna N from on 26th November 2020
My father and I would like to thank the Prepaid24 staff so much for their assistance and patience with us. We had made a mistake with our first transaction and they were able to help us. They are very friendly and helpful. Posted via HelloPeter by Tino K from on 26th November 2020
Thanks to one of Prepaid24's client consultants for their excellent service, it is always a pleasure doing business with Prepaid24. Posted via HelloPeter by Melvena D from on 23rd November 2020
The client consultant from Prepaid24 was an excellent help and had my issue sorted out within a few short minutes. Very friendly, very patient and gave swift responses! Received lovely service from her. Posted via HelloPeter by Pulane M from on 16th November 2020
Thank you to the Prepaid24 consultant for excellent and prompt service in assisting me with my tokens. Posted via HelloPeter by Jo Z from on 5th November 2020
I was in need of serious assistance, thinking the mistake was with Prepaid24, but it was the local municipality. Thank You Prepaid24! Posted via HelloPeter by Brad S from on 2nd November 2020
We have been using Prepaid24 for the past four to five years and have always had excellent service from them, even when things go a bit awry with double tokens. Posted via HelloPeter by Willem G from on 28th October 2020


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