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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Five Stars to Prepaid24! You really helped me. The Prepaid24 Online Live Chat Consultant was exceedingly patient while I registered for a Prepaid24 account to load prepaid electricity! Posted via HelloPeter by Ettiene Terblanche from on 18th September 2018
Thank you to Prepaid24 for excellent service on live chat. It was a pleasure doing business with you! Posted via HelloPeter by Werner Schutte from on 17th September 2018
The Prepaid24 Online Live Chat Support assisted me like a star to sort out my electricity purchases. Can recommend Prepaid 24 with such good service Posted via HelloPeter by Jaco Mostert from on 17th September 2018
Prepaid24 exceeded our expectations with their prompt and helpful service. Prepaid24 is the best! Posted via HelloPeter by Juanita from on 17th September 2018
I got locked out of my account due to security reasons after changing my password. The Prepaid24 Live Chat Consultant professionally and very swiftly helped me in 10min to get back into my account and get transacting again. Thanks Prepaid24 Posted via HelloPeter by Ferdinand Swart from on 31st August 2018
Just been dealing with an issue. The Online Support Consultant was awesome in dealing with my original request and then the following requests I made. Explanation was clear from Prepaid24 and identified where my issues were and resolved them patiently. Great start to the day!!!! Well done! Posted via HelloPeter by Michael McEnaney from on 23rd August 2018
I mistakenly paid my money for my prepaid electricity into SmartFund and not directly to purchase my tokens. To say the least I was not happy, but the Prepaid24 Consultant came to my rescue and sorted it all out without telling me that it was my own stupidity and not Prepaid24 mistake. I have been a Prepaid24 client for more than 4 years and I can highly recommend them. Posted via HelloPeter by Helga Taylor from on 23rd August 2018
Outstnading Customer service A ++. Seriously great customer service. Prompt & professional live chat support. I even got a call a few minutes after I had registered to ask if there was anything they could assist with. I was really impressed by this. No other company has ever done that for me. Ever. Posted via HelloPeter by Paul Hawkins from on 7th August 2018
I needed to purchase electricity online but had to reload my beneficiaries on my internet banking due to a personal issue, I only had 2 units of electricity left, a screaming 1 year old and a very hungary 11 year old - so to say stressed was the least of my problems - I needed assistance and asked someone to contact me online from Prepaid 24, within seconds an online support consultant responded, he was patient, efficient, professionally and above all calm! Prepaid24 you are a great, thank you for your patience and help. Posted via HelloPeter by Jerina Roos from on 25th July 2018
Leading the way with customer service! Dealing with this company has been one of the best customer experiences that I've had in a long long time. The feedback is prompt, the manner of communication is highly professional and not only do they resolve the issue but provide other options for you to explore to make the experience even better. My latest interaction was with an online Support agent, but the culture that this company instills is clearly of a high professional standard as I've only received excellence. I would strongly recommend that other SA companies try to learn from Prepaid24 to learn to learn some much needed lessons on customer service . Posted via HelloPeter by Tristan Naidoo from on 12th July 2018
Dankie Prepaid24 vir puik diens! Ek wil net vir Prepaid24 en vir al vir die Aanlyn Konsultant se baie dankie vir die goeie en vriendelik diens wat ek ontvang het om my probleem om krag te kry op te los. Posted via HelloPeter by Petro Janjetich from on 28th June 2018
Outstanding service by the Prepaid24 Support Consultant! On Saturday, 23/6/2018 I was experiencing a problem when I bought an electricity voucher through Prepaid24. I got in contact with Prepaid24 online LIVE CHAT and was assisted by a Support Consultant who was able to resolved my query, not only effectively, but also in record time. Well done Prepaid24 on providing outstanding service! Posted via HelloPeter by Tilana Endersby from on 27th June 2018


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