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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Excellent service from Prepaid24! Had problems by not receiving my token number after purchasing R3000 electricity. Spoke to the Prepaid24 Online Support Consultant who sorted out my issues within a few minutes; Really excellent service form Prepaid24. Posted via HelloPeter by Louis from on 22nd January 2018
Thank You! I have just registered and made my first (test) purchase but it didn't go well since after an hour I have not had my token SMS to me. Also my new tenants are waiting for the tokens with 0 credit, not a good way to start lessor / lessee relationship. I logged on the Live Chat and the Prepaid24 Consultant not only resolved my query, but fixed my registration errors, got my token sent to me and also answered some other questions while I waited. I am now registered at Prepaid24 and have made my first successful purchase. I just hope you guys continue maintain the same standard as I have received this evening ... thanks Prepaid24 Posted via HelloPeter by Faaiz from on 17th January 2018
Great job Prepaid24! Thank you so much for helping me so quickly & for advising me on what the issue was with receiving my tokens, and how to rectify it. Great services! Well done Prepaid24! Posted via HelloPeter by Candice Badenhorst from on 17th January 2018
Excellent Service received from a Prepaid24 Online Consultant this afternoon. Posted via HelloPeter by Zuks Booi from on 15th January 2018
Professional service! Thank you to the Prepaid24 Online Support Team Consultants for their proffesional and excellent service! The way I was treated is highly commendable! Posted via HelloPeter by Magda Van Niekerk from on 15th January 2018
The Prepaid24 Consultant made me a very happy customer! Just want to thank Prepaid24 for making my life easier and for their friendly assistance. Will definately recommend Prepaid24 to friends & family. Posted via HelloPeter by Christelle Hartzenberg from on 15th January 2018
I needed to top up my electricity but couldn't do it through my banking app because it was offline due to the bank's maintenance. I totally forgot all my passwords and pin numbers not to mention how to use the site as I never use the prepaid24 website to purchase electricity. The Prepaid24 Online Support Consultant was extremely patient and professional and assisted me when she could have passed the buck and told me to try tomorrow again. She remained calm which calmed me too and I was finally able to top up my electricity. Thank you Prepaid24! Posted via HelloPeter by Yolande Bernice Solomons from on 15th January 2018
Fantastic Serivce! When trying to set up an account and buy tokens I struggled to get it all done. Luckily a Prepaid24 Online Support Consultant came to my assistance because she is fantastic. She was most helpful, polite and friendly and I couldn't have had anyone better. I am a techno dinosaur and without her I would never have got it done. Posted via HelloPeter by Ingrid Versfeld from on 12th January 2018
Uitstekende diens - 'n Prepaid24 Aanlyn Konsultant het my geskakel en my probleem binne sekondes opgelos - en dit boonop in Afrikaans!!! Baie dankie Prepaid24 Posted via HelloPeter by Sanet Breet from on 12th January 2018
Excellent Customer Service! I am new to Prepaid24. I was so surprised by the great service that I received these last couple of days from Prepaid24 Online Consultants. Their website is great and easily accessible. Posted via HelloPeter by Karin Maritz from on 10th January 2018 - Thank you to the Prepaid24 Online Consultant for your prompt service and support. Took me 3days to sort out my Prepaid token. All I wanted was the token send to my cell phone. I went on the website online live chat support system and within 3 minutes I was helped. I can recommend this to the everyone out there that need somebody with patients to take you through the steps patiently when buying prepaid electricity via EFT. Posted via HelloPeter by Denise Luiters from on 10th January 2018
Service Excellence! Respond quick to queries. Quick to assist. Happy to use Prepaid24 Online Electricity Recharge System Posted via HelloPeter by Lisa from on 10th January 2018


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