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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Exceptional Service! I started using Prepaid24 Online Platform late last year. This year when I didn't receive my electricity, airtime and data after making a payment I contacted their Live Chat support services. I was assisted by a very friendly and professional Online Consultant who resolved my issue in no time. I felt like a valued customer. I will always use their service. Thanks again Prepaid24! Posted via HelloPeter by Lerato Mohapinyane from on 13th March 2018
Outstanding customer service! I was very impressed with the PRepaid24 Online Support Consultant who helped me on the live chat to resolve my prepaid meter issue. At first she assisted me by resetting my Smartfund account. She then went the extra mile to register my prepaid meter when she noticed it wasn't on the list, knowing I wouldn't receive my electricity token I had paid for. Great service. Fully competent. Posted via HelloPeter by Armand Boshoff from on 12th March 2018
It was a pleasure to be assisted by the PRepaid24 Online Support Consultant; After the prepaid meter was replaced, I didn't know that the card was suppose to be activated first before making purchases. Luckily I contacted Prepaid24 Online Live Chat and their Consultant patiently guided me through the process to get me going for the night. His professionalism saved me and my family from darkness. Hope you will continue the good work to other customers. Great work Posted via HelloPeter by Peter from on 6th March 2018
Prepaid24 Service! The Prepaid24 Online Support Consultant is very diligent and I am please to say that she is an asset to your company. Thanks Prepaid24 you are the best! Posted via HelloPeter by Glenda Steyn from on 5th March 2018
Great Service! Magnificent service always on the online Live Chat. Posted via HelloPeter by John Knell from on 5th March 2018
Great service from Prepaid24! Received efficient and quick service from the online Consultant at Prepaid24. The support system is great. Posted via HelloPeter by Christelle Swanepoel from on 2nd March 2018
I would like to thank the Prepaid24 Consultant for the excellent service that was provided to me. During the time that I was waiting he was informing me of all the other ways of making it easier and more convenient for myself. Great service from Prepaid24! Thank you once again. Posted via HelloPeter by Ronny from on 2nd March 2018
I have just been online with a Prepaid24 Support Consultant and he was extremely helpful and helped to sort out my problem even at this late hour of 11.30pm Thanks Prepaid24, you deserve 5 stars Posted via HelloPeter by Susan from on 1st March 2018
The Prepaid24 Online Support Consultant the best! I accidentally put in the wrong numbers on my account and messed up everything and didn't get my number... but the Prepaid24 Consultant sorted it out; definately the most amazing friendly efficient service! Posted via HelloPeter by Landi from on 28th February 2018
Excellent service! I have received exceptional good service from the Prepaid24 Online Support consultant; helping me solve my issue. Posted via HelloPeter by Jacobus from on 26th February 2018
Awesome Service! A lady from the Prepaid24 Online Support Services helped me. I did not receive my token. She was very friendly and efficient. Thank You! Posted via HelloPeter by Candy from on 23rd February 2018
I did not update my payment reference on my EFT proof of payment. I started a live chat on the Prepaid24 website and the online consultant came to my assistance. Problem sorted in less than 10 minutes. I am so impressed by Prepaid24 Posted via HelloPeter by Aileen Bruno from on 20th February 2018


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