LiveZilla Live Chat Software

Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Excellent service on a Saturday. I got my tokens within minutes (manual EFT). The agents working from 7am to 11pm hopefully for their sakes shifts. But this is great for those late weekends and you got 20 units left!! Boom go to Prepaid24. Will use you again! Posted via HelloPeter by Marc from on 26th September 2020
The agent at the Live chat center is a true star. Helped to load prepaid electricity. And on a weekend. Helpful, friendly and professional. Thank you Prepaid24! Posted via HelloPeter by Marizanne from on 26th September 2020
I was assisted via the Live chat when I had made a mistake with the payment reference number. They were professional and I was very happy with the customer service received. Posted via HelloPeter by Ian R from on 24th September 2020
Uniclox would like to thank the advisor at Prepaid24 with assisting us with the query we had. He provided friendly and efficient customer service. Keep up the good work! Posted via HelloPeter by Andri J from on 23rd September 2020
Had an issue that I couldn't resolve alone but a Consultant at the call center was fantastic and solved my issue - even when I had to leave the chat to go to work. You are a star! Posted via HelloPeter by Rita S from on 20th September 2020
Awesome service from Prepaid24 ......... issue sorted in minutes! Posted via HelloPeter by Marc W from on 18th September 2020
Thanks to the Prepaid24 advisor for swiftly and efficiently resolving my problem with a prepaid transaction. Posted via HelloPeter by Charles D from on 17th September 2020
I had a bit of trouble to buy electricity online for my mother. I was referred to see if I could do it via Prepaid24. After the initial questions completed, the site informed me that my meter was not linked. Then I saw the site has a Live Chat link. I connected with a gentleman . He assisted me by even linking my mother's meter so that I can buy her electricity online. He even called me to confirm what the process is supposed to be but he went the extra mile to do the linking himself. Thank you because my day was made by your friendly and patient service!!! Posted via HelloPeter by Griffen W from on 14th September 2020
Good customer service from a consultant at Prepaid24. I was having trouble downloading the new Prepaid24 Android App onto my home screen, and they went above and beyond to try and assist me. It's thanks to him that I eventually was able to get the App onto my home screen. He was extremely helpful, pleasant and patient, and a huge thanks to him and Prepaid24 for all your help and assistance. Posted via HelloPeter by Maxine from on 14th September 2020
It was a Saturday afternoon and I needed help. So I used their Live chat facility. They were brilliant and professional and stayed with me "Online" until my problem was resolved. Prepaid 24, should be very very proud of their company. Posted via HelloPeter by Bernie from on 12th September 2020
I received the best service ever from an Advisor. It is an absolute pleasure doing business with Prepaid24 because of their star employees. Posted via HelloPeter by Joe van der Walt from on 7th September 2020
Excellent service! Posted via HelloPeter by Johanna B from on 7th September 2020


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