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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Wonderful service, Online Support Consultant with patience. Thanks to Prepaid24 for their help. Even thought I was a bit difficult; but the Online Consultant was patient and helped me through the steps of activating my smartfund. Thanks a lot Posted via HelloPeter by Ntombenhle from on 23rd April 2018
Prepaid24 and their Customer care Consultant scores a whopping 10/10 for their efficiency and professionalism. Thank you ... it was such a pleasure to be serviced by you ... Thanks again. Posted via HelloPeter by Safia Bhamjee from on 10th April 2018
The Prepaid24 online support Consultant gave excellent service! I made an enquiry on my token that I bought last night but it did not come through. I went online to their Livechat facility and was assisted very quickly and I found their service excellent. Thank you Prepaid24. Posted via HelloPeter by Jolenda Solomons from on 9th April 2018
Fantastic service, I was having difficulty creating an account & I received a phone call and the online support centre did everything for me. Posted via HelloPeter by Chantelle from on 3rd April 2018
I would like to thank the Prepaid24 Call Centre Manager who assisted me to be able to get my prepaid electricity sorted. I spoke to an online consultant then asked to speak to the manager. I am in Pretoria East. The Prepaid24 Call Centre Manager called me within two minutes to assist me; she gave me the information required to enable me to buy prepaid electricity. The amazing thing is that she did not need to call me back but just did now to see if I came right. You are awesome and I thank you for amazing customer service you went over and above your job to help me which is not a common thing. Thanks Prepaid24. High five to Prepaid24 for employing amazing managers. Posted via HelloPeter by Jayson from on 3rd April 2018
Having had a new electricity meter installed recently I was dreading having to change the meter number electronically. To my great relief Prepaid24's website if so user friendly that I had changed the details within minutes and had purchased and received my electricity code within five minutes of doing so. Well done to the Prepaid24 Online Support Consultant and the rest of the team at PrePaid24 for making my life so much easier. Posted via HelloPeter by Joyce from on 23rd March 2018
Exceptional Service! I started using Prepaid24 Online Platform late last year. This year when I didn't receive my electricity, airtime and data after making a payment I contacted their Live Chat support services. I was assisted by a very friendly and professional Online Consultant who resolved my issue in no time. I felt like a valued customer. I will always use their service. Thanks again Prepaid24! Posted via HelloPeter by Lerato Mohapinyane from on 13th March 2018
Outstanding customer service! I was very impressed with the PRepaid24 Online Support Consultant who helped me on the live chat to resolve my prepaid meter issue. At first she assisted me by resetting my Smartfund account. She then went the extra mile to register my prepaid meter when she noticed it wasn't on the list, knowing I wouldn't receive my electricity token I had paid for. Great service. Fully competent. Posted via HelloPeter by Armand Boshoff from on 12th March 2018
It was a pleasure to be assisted by the PRepaid24 Online Support Consultant; After the prepaid meter was replaced, I didn't know that the card was suppose to be activated first before making purchases. Luckily I contacted Prepaid24 Online Live Chat and their Consultant patiently guided me through the process to get me going for the night. His professionalism saved me and my family from darkness. Hope you will continue the good work to other customers. Great work Posted via HelloPeter by Peter from on 6th March 2018
Prepaid24 Service! The Prepaid24 Online Support Consultant is very diligent and I am please to say that she is an asset to your company. Thanks Prepaid24 you are the best! Posted via HelloPeter by Glenda Steyn from on 5th March 2018
Great Service! Magnificent service always on the online Live Chat. Posted via HelloPeter by John Knell from on 5th March 2018
Great service from Prepaid24! Received efficient and quick service from the online Consultant at Prepaid24. The support system is great. Posted via HelloPeter by Christelle Swanepoel from on 2nd March 2018


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