LiveZilla Live Chat Software

Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Just wanted to commend this company on the general fantastic service that I always receive. No matter the situation, or the urgency (all of it as a result of my stupidity), I always receive the most professional and prompt service.The latest incident involved one of their agents, which was as a result of me using incorrect details to make a payment. Besides ensuring that my problem was resolved (in under 20 minutes), the consultant was so professional and friendly, that, even though I used the agents name incorrectly for the entire conversation, the consultant only corrected me at literally the very last sentence of the conversation, after my situation was resolved.I sincerely hope that other South African customer services departments sit up and take notes from Prepaid 24. Whatever it is that they are doing in terms of their customer service teams, they are not only doing something right, but they are shooting the lights out.Effective leadership in this organisation is evident, and the customers have noticed... Posted via HelloPeter by Tristan N from on 12th October 2019
Today I dealt with an agent from Prepaid24 with an extremely complicated situation regarding my meter number changing. He was an absolute super star! I must compliment this company. I have always had excellent service from every consultant that I've dealt with - literally between 7am and 11pm! Their service standards remain exceptional. Job well done Prepaid24! Thanks again! Posted via HelloPeter by Yvette N from on 11th October 2019
Very efficient team who assist on their Live chat. They are also available in the evenings when emergencies occur. Pleasure doing business with them! Posted via HelloPeter by Yvonne M from on 9th October 2019
Excellent service via their Live Chat facility. The consultant resolved my issue within minutes. Thank you Prepaid24. Posted via HelloPeter by Robert P from on 8th October 2019
The online advisor delivered outstanding service. My query was sorted within minutes. Thank you Prepaid24 Posted via HelloPeter by Marius H from on 6th October 2019
The Chat Option for Prepaid24 is the most efficient customer service facility I have ever experienced. I've made use of it many times, and never had anything short of excellent service, with efficient people, who are really great to deal with. Just had another very positive experience with an online agent. Thank you. Posted via HelloPeter by lesley B from on 6th October 2019
Consistently providing great service! I wish more companies and service providers in South Africa gave the same levels of service that Prepaid24 do… Posted via HelloPeter by Brad B from on 2nd October 2019
The advisor is super helpful and efficient, thank you for the awesome service! Posted via HelloPeter by Razaan A from on 1st October 2019
The consultant was very helpful and sorted out my problem very efficiently. Posted via HelloPeter by Evi C from on 30th September 2019
The online consultant is an absolute credit to your company. In an age where service delivery is an issue, you exceeded. Thank you for your assistance and caring. Posted via HelloPeter by Wanda C from on 30th September 2019
Very professional, friendly & excellent service received by Prepaid24. They are on top of their game!! Posted via HelloPeter by Renè J from on 27th September 2019
Brilliant service received from the consultant! Very efficient, professional and knowledgeable. Keep up this outstanding service. Posted via HelloPeter by Briilant service received from Fabian! Very efficient, professional and knowledgeable. Keep up this outstanding service. from on 20th September 2019


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