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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

I couldn't buy prepaid electricity due to a problem on my account number...Two consultants kept on trying to fix the problem for me until they got it right Due to the fact that I was born before computers they had to have a lot of patience with me.....I thank you from the bottom of my heart for all your help...I was VERY impressed with your kindness and professionalism. Now I can recharge online Posted by Estelle Vermaas Klaassen from on 31st December 2016
Excellent Service ! I purchased a Token through Prepaid24 which was declined due to arrears on the municipal water bill, I contacted Prepaid24 through ther Live Chat, which I find to be an extremely helpful function. I was assisted by a consultant whom  had the matter resolved within 10mins. Prepaid24  has a quick response time and their consultants are extremely helpfull. Through Prepaid24 I have avoided long queues at the Municipality. Keep up the excellent Service! Posted via HelloPeter by Shariska Lester from Tshwane on 31st December 2016
Thank you for your excellent service. My account number was totally wrong so I didn't receive a pin. I contacted Prepaid24 online via chat and a consultant assisted me without me having to contact the bank and reverse anything. He did everything on his side. Thank you for the life saving before new YEARS! Posted via HelloPeter by Angelique from Tshwane on 30th December 2016
Just had a live chat with one of Prepaid24'shelpline techs. What a marvelous experience! You are the best in prepaid everything and that's no lie!  Posted via HelloPeter by Raual Ungerer from on 23rd December 2016
Excellent service I have tried many avenues, and they have the best service I have experienced!!! Posted via HelloPeter by Mac Allan from on 10th December 2016
I was assisted on time and my problem solved instantly. I liked the fact that my emails were responded to and was advised on the solution & your online registration system very user friendly. Prepaid24 Team please keep up the good work . The whole team was very helpful and effecient, you truly are following your value statement : "Consistently Exceeding Your Expectations"  Posted via HelloPeter by Zandile from on 7th December 2016
The best customer service ever!!! Every time I buy electricity online, the employees of Prepaid24 are so helpful!!They respond within seconds and I never have to wait!! They are very friendly! They give me the best experience ever when buying electricity! Posted via HelloPeter by Riekie from Free State on 5th December 2016
Your Motto "Exceeding Expectations " describes my experience exactly. Well done Prepaid24! Posted via HelloPeter by Alex Swanepoel from Tshwane on 1st December 2016
Great Service! The querie was quickly resolved, thank you Posted via HelloPeter by Carlo Antonio Farinha from on 30th November 2016
Outstanding Service! I requested Prepaid electricity but had an amount outstanding at Tshwane and contacted Prepaid24 live chat, the consultant without hestitation assisted me within minutes and had it all sorted and I was able to recharge. All I can say is a big Thank you for your brilliant service! Posted via HelloPeter by Allan Blyth from Tshwane on 24th November 2016
I've used Prepaid24's live chat afew times, due to my own mistakes and they have always been exceptionally helpful. They also managed to resolve all my issues within minutes.When it comes to online and prepaid, It is comforting to know that there is someone at the other end, willing to attend to any problems one may encounter Posted via HelloPeter by Elda Du Toit from Tshwane on 23rd November 2016
SO REFRESHING TO GET SERVICE LIKE THIS!!Bought electricity through Prepaid24 and had some issues with getting the OTP and verification done.  Within minutes their consultant was assisting and resolving. Thank you so much. In this day and age of generally shocking service in SA, this is great.  Makes me happy today Posted via HelloPeter by Glenda Kelly Backhouse from Cape Town on 12th November 2016


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