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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Huge thank you to Prepaid24 for the professional, efficient and friendly service in registering with them. Posted via HelloPeter by Diana from on 19th April 2016
I purchased airtime but it did not come through as an SMS as it normally does. I got hold of one of the consultants at Prepaid24 and she was so helpful and in a matter of minutes I had my airtime sent to my cell phone. Wonderful service on a Sunday night!! Posted via HelloPeter by Sueanne from Cape Town on 17th April 2016
I made a mistake with my reference number when I purchased electricity from Prepaid24. One of the consultants promptly sorted it out for me and within minutes I had my token. Going the extra mile for a customer does not happen daily. Thank you! Posted via HelloPeter by Hypos from Johannesburg on 16th April 2016
Used the online service for the first time and was unsure on when I will receive my token. One of the consultants helped me and within minutes I received my token to recharge my electricity. Posted via HelloPeter by Julius from Johannesburg on 14th April 2016
Special thanks to your online support one of your consultants, who was most helpful, patient and got me through the registering and buying process fast (had a unit of electricity left)! I was also pleasantly surprised that the voucher # came through within seconds! Thank you! You saved the day. Posted via This Website by mariettehurter from Johannesburg on 8th April 2016
Very good customer service and support. Posted via HelloPeter by Mark from Johannesburg on 5th April 2016
Had a problem with the online payment and registration of prepaid electricity. One of the consultants kept me in the loop all the time and managed to solve my problem within a few minutes. She followed up twice with a phone call. And she did this in a friendly professional manner. I'm very impressed. Posted via HelloPeter by Leonie from Johannesburg on 5th April 2016
Had an issue receiving prepaid electricity tokens and was assisted by a very efficient consultant. Well done!! Posted via HelloPeter by Prinesh from Johannesburg on 1st April 2016
Thanks Prepaid24 - it is so great to not have to stop at a shop and stand in line to get electricity and then get told the system is offline or they don't have sufficient funds, in the last 3 years or so have never had to wait more than 30 minutes to get my voucher when buying with Prepaid24. Posted via Live Support by Cathy from Cape Town on 31st March 2016
I would like to thank Prepaid24 for the support and dedication this evening. I would like to compliment one of the consultants for her excellent customer service and making me feel at ease even though we not chatting face to face or telephonically. Posted via HelloPeter by Connie from Roodepoort on 31st March 2016
I bought R1000 electricity on the 28th but have had no notification and or token reference sent to me. Within 20 minutes I was explained why the token was delayed, and then subsequently received my token. Posted via HelloPeter by Maria from Johannesburg on 30th March 2016
Dankie vir al julle geduld en vriendelike diens ten spite van die swak diens wat ek van Witzenberg Munisipaliteit ontvang. Goed om te weet ek handel met 'n maatskappy wat jy nie elke keer moet bel om reaksie te kry nie. Hou so aan!! Posted via HelloPeter by Johan from Tulbagh on 30th March 2016


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