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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Great Service! Good Day Team Just want to say thank you for the great service from the Prepaid 24 TEAM. Was talking to Freddy regarding a small issue and the service is great. Hold the GREAT service Posted via HelloPeter by Erich from on 5th February 2018
The Prepaid24 Consultant helped me through the whole process to buy prepaid electricity online. Never had this good service before this year so far !!! Awesome work Prepaid24!!! Posted via HelloPeter by Thea Janse Van Rensburg from on 2nd February 2018
Prepaid24, Thanks for your excellent assistance with my first time use of buying Prepaid Electricity Online. Your product knowledge made an impression on me. Thanks for helping me to trust your systems. Posted via HelloPeter by Andreas Alberts from on 2nd February 2018
A great thank you! I have recently started buying electricity through Prepaid 24 Online Website. This evening I made a mistake when I paid for the electricity by EFT. It was a pleasure and so easy chatting to the Prepaid24 Online Support Consultant in resolving this problem. Posted via HelloPeter by Johan Moolman from on 2nd February 2018
Great service! Within minutes after my query regarding "missing" tokens, the Prepaid24 Online Support Consultant had it sorted, I received my prepaid electricity tokens and everyone smiled. All users, remember that Municipalities may go off-line from time to time and this may delay your pre-paid tokens. Posted via HelloPeter by Peter Nortje from on 2nd February 2018
Swift response and great services received from the Prepaid24 Support Consultant Posted via HelloPeter by Kim-Lynn from on 2nd February 2018
Live Chat assistance! Quick help from the Prepaid24 Online Live Support Consultants to sort out sending of tokens once queried. Prompt action and keeping me updated with what is happening. Thanks. Posted via HelloPeter by Joan May from on 30th January 2018
Happy!!! The Prepaid24 Online Support Consultant was excellent in resolving my problem. Posted via HelloPeter by Calvary Baptist from on 30th January 2018
Excellent!!! Why can't all customer support services be this professional - Well done Prepaid24!! Posted via HelloPeter by Annerie Willer from on 29th January 2018
Excellent service! Thank you for going far beyond the extra mile to help us with the water meter problems at our building complex on Friday afternoon and evening. Wish we had such excellent service from other SA companies. Posted via HelloPeter by JB from on 29th January 2018
Uitstekende diens! Ek was besig om te probeer om 'n addisionele meternommer op my profiel te voeg. Die Prepaid24 Aanlyn Hulpdiens Konsultant het gesien dat ek ingelog het. Sy het my geskakel en gevra of ek hulp nodig het. Sonder moeite het sy dit toe sommer vir my gedoen! In 5 minute is die nuwe meter nommer bygevoeg, sms ontvang en krag op die nuwe meter! Uitstekende diens Prepaid24!! Baie dankie! Sulke vriendelike en flinke diens word in vandag se tyd REGTIG HOOG OP PRYS GESTEL! DOEN SO VOORT!! Posted via HelloPeter by Anneke from on 29th January 2018
Prepaid24 Customer Care! Amazing service from the Prepaid24 Consultant this morning. After being in the wrong myself, he handled my query without being rude or pointing out my errors once. Even finishing an email sent, with: "have a lovely day". How nice! Being in client services myself I know how difficult it is at times to compose oneself & remain professional, nevermind friendly. The Prepaid24 Consultant certainly went beyond that. Thank you!! Keep it up! Posted via HelloPeter by Nadia Coetzee from on 29th January 2018


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