LiveZilla Live Chat Software

Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

"Prepaid24's Live Support so friendly and very helpful. Thank you for the good service at Middelburg Mpumalanga Prepaid24's Live Support. Thank you, Prepaid24 and the rest of the representatives. Proud to live in Middelburg" Posted via HelloPeter by Susan from on 23rd June 2017
"Service is good. Prepaid24 has this Live Chat facility for when you have a query, they respond promptly. When my issue was resolved, I received a follow-up call advising on how to not face the same issue again. Their only let down is FNB delaying to reflect payments that have been made. I was ready to not use this Prepaid24 service but the consultant suggested alternatives that I can make use of to avoid FNB delays. Keep up the good service guys." Posted via HelloPeter by Thobiswa from on 23rd June 2017
"Great customer service. Struggled with a purchase and got great assistance from a Prepaid24 consultant on the Live Chat option. Quick and easy." Posted via HelloPeter by Carina from on 23rd June 2017
"Excellent service from Prepaid24. I absolutely love the Live Chat option, which assists you if any problems are encountered with purchases. They respond quickly on all occasions that I have had to use this option (about three times previously in about 5 years). " Posted via HelloPeter by Nishant from on 23rd June 2017
"Prepaid24 is a star! I have just received fantastic service from a consultant on the Live chat support line. She was patient, competent and resolved my issue expeditiously. Very impressed with Prepaid 24" Posted via HelloPeter by Tanya from on 23rd June 2017
The Prepaid24 Live Chat was of great help and everything was sorted in 20 min! Thank you so much! Posted via HelloPeter by Crystal from on 23rd June 2017
You don't have to be powerless. Just want to say THANK YOU for the absolutely excellent service that I received from Prepaid 24 this morning. I bought prepaid electricity about 10 minutes before I had to leave for work, but the SMS with the token number didn't come through to me. After about 30 minutes I decided to check their website for a number to contact them. There was no number - only a chatroom link and I thought 'this will take a long do businesses normally take to respond to an e-mail or skype'. How wrong was I. I sent a message saying that my token was not sent? Immediately (and I mean IMMEDIATELY) a message appeared from a consultant to introduce himself and seconds later I received the token. The whole conversation lasted less than 2 minutes. This is really the best service I have experienced in a long long time!! Thank you, Prepaid 24!! Posted via HelloPeter by Nicoline from on 21st June 2017
"Pleasant experience. Speedy, helpful and user-friendly. Will recommend to my friends and colleagues" Posted via HelloPeter by Tracey from on 21st June 2017
Great Work Prepaid24. Thank you for the awesome service guys. Posted via HelloPeter by Armand from on 19th June 2017
GREAT ONLINE ASSISTANCE FROM PREPAID24. I am very impressed with the assistance and level of service I received from Prepaid24. On 2 separate occasions, a consultant assisted me with both issues I was having. It is great to be able to have such assistance when you have been struggling online for quite a while. He navigated me to where I should go and what I needed to do in order for my online electricity purchases to work, within a few minutes I received my token and everything worked. Happy client! :) Posted via HelloPeter by Candice from on 19th June 2017
Received excellent service from Prepaid24. Can definitely recommend Prepaid24 Posted via HelloPeter by Ronel from on 19th June 2017
Thank You, Prepaid24. The consultant stuck with me (not necessarily the easiest task) and was diligent and caring with his customer service efforts. I sincerely appreciate the follow-up voice call to ensure everything was in working order. Posted via HelloPeter by Cecile from on 18th June 2017


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