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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

Absolutely amazing. I just love love love using this service. The convenience has made life so easy. I also love that I'm chatting to an actual human and not a Bot! Posted via HelloPeter by Motlatsi M from on 5th July 2020
Prepaid24 first time customer and I received excellent service from their advisor with regards to my electricity query. Thank you very much. Posted via HelloPeter by Fatima L from on 5th July 2020
Fast and best service received in a long time and would refer everyone I know to you. Keep doing what you doing. Posted via HelloPeter by Wesley P from on 3rd July 2020
No hassle to get prepaid electricity. Friendly phone call from the Prepaid24 Live Support Consultant at customer care the next day for assistance and support in the future if I had problems with Prepaid24. Posted via HelloPeter by Carol Vikos from on 8th March 2019
I needed to purchase electricity online but had to reload my beneficiaries on my internet banking due to a personal issue, I only had 2 units of electricity left, a screaming 1 year old and a very hungary 11 year old - so to say stressed was the least of my problems - I needed assistance and asked someone to contact me online from Prepaid 24, within seconds an online support consultant responded, he was patient, efficient, professionally and above all calm! Prepaid24 you are a great, thank you for your patience and help. Posted via HelloPeter by Jerina Roos from on 25th July 2018
Outstanding service by the Prepaid24 Support Consultant! On Saturday, 23/6/2018 I was experiencing a problem when I bought an electricity voucher through Prepaid24. I got in contact with Prepaid24 online LIVE CHAT and was assisted by a Support Consultant who was able to resolved my query, not only effectively, but also in record time. Well done Prepaid24 on providing outstanding service! Posted via HelloPeter by Tilana Endersby from on 27th June 2018
Great service! This company provides the most excellent service I have ever experienced. In particular I give one of their consultants whose name is Gene 5 stars. I would have given him 10 or more if I could have. Many thanks Gene. Geoff Misplon Posted via HelloPeter by Geoff Misplon from on 11th June 2018
This company is just such a pleasure to work with. With minimum admin, friendly and knowledgeable staff, I don't know why anyone would use any other method for buying prepaid electricity. When I had a query on a Saturday evening, I contacted their Live Chat Support and have been helped quickly and efficiently by the online support team in my home language (Afrikaans). Much appreciated Prepaid24! I would definitely recommend Prepaid24. Posted via HelloPeter by Rhea Koch from on 21st May 2018
Prepaid24 and their Customer care Consultant scores a whopping 10/10 for their efficiency and professionalism. Thank you ... it was such a pleasure to be serviced by you ... Thanks again. Posted via HelloPeter by Safia Bhamjee from on 10th April 2018
The Prepaid24 Online Support Consultant the best! I accidentally put in the wrong numbers on my account and messed up everything and didn't get my number... but the Prepaid24 Consultant sorted it out; definately the most amazing friendly efficient service! Posted via HelloPeter by Landi from on 28th February 2018
Great service! Within minutes after my query regarding "missing" tokens, the Prepaid24 Online Support Consultant had it sorted, I received my prepaid electricity tokens and everyone smiled. All users, remember that Municipalities may go off-line from time to time and this may delay your pre-paid tokens. Posted via HelloPeter by Peter Nortje from on 2nd February 2018
Happy!!! The Prepaid24 Online Support Consultant was excellent in resolving my problem. Posted via HelloPeter by Calvary Baptist from on 30th January 2018


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