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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

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The service from the Prepaid24 consultant was superb and typical of the service levels provided by Prepaid24. Posted via HelloPeter by Iain McGibney from on 14th March 2017
5 star service!!! Absolutely amazing service from Prepaid24.   I dealt with the same Prepaid24 consultant, for the second time now and I must truely say, they are setting a 5 star standard for professionalism in the service industry in SA. Well done! Posted via HelloPeter by Anelda Ackerman from on 13th March 2017
Had problems with my payment to Prepaid 24…The Prepaid24 consulant assisted me online and helped me in a great way...Thank you, have been a great help!! Posted via HelloPeter by JC Lesch from on 12th March 2017
Just had an excellent online experience with a Prepaid24 support consultant. Everything was sorted within a few minutes. Keep up the good work! Posted via HelloPeter by Mari Scheepers from on 7th March 2017
Municipality's prepaid meter company installed new meter on same date as debit order payment went through.   Prepaid24 saved us money and time by assisting telephonically to rectify issue whereas FNB would have charged us R275 to reverse payment as payment could not go through and the municipality would have been problematic as we all know what their service levels are like.   Thank you to the friendly staff and their willingness to resolve matter surprisingly easy.  The consultant even called me after six to make sure that what was amended actually worked and no problems were still experienced) Posted via HelloPeter by Riana le Roux from on 6th March 2017
I had to go on line after struggling for 24hrs to get my elecricity recharged. The Prepaid24 consultant was very helpful and solved my problems in about 1/2 hr or so.  Again part was my fault for the way I had registered. But she persevered and sorted my issues out and my electricity is now loaded. A big shout to her.  Well done and thank you  Posted via HelloPeter by Stephen Nicholson from on 6th March 2017
After I made a mistake when purchasing prepaid electricity, the Prepaid24 support assistant immediately handled my problem in a friendly and efficient manner. After using Prepaid24 for years now, I am happy to say that their support is as quick as their sales. Thank you for very efficient service! Posted via HelloPeter by Salome Hoogendijk from on 5th March 2017
I bought electricity via fnb but I did not received my token for more than 12 hours. Then I decided to enquire why I am not receiving my token. The Prepaid24 consultant helped me and I received my token within 5 minutes. I m saying thank you, keep your good work. Posted via HelloPeter by Dovhani G Mudau from on 4th March 2017
The Prepaid24 consultant was exceptionally helpful on live chat and answered all my questions rapidly and with great insight. I had no questions unanswered by the time I was done, thank you! Posted via HelloPeter by Henry Beck from on 4th March 2017
Always quick and easy to use. Amazing service from the livechat! Posted via HelloPeter by Mohammed from on 4th March 2017
Thanks to the Prepaid24 consultant for the great fast service! Posted via HelloPeter by Edwin from on 3rd March 2017
Prepaid24's Online chat almost immediately reply and when the problem was a bit difficult to sort out via chat they called and things were sorted out in no time. Very polite and helpful people! Posted via HelloPeter by EH Meijer from on 3rd March 2017
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