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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

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Thank you to the Prepaid24 Live Support Consultant for excellent, quick and efficient service. In a world where service delivery became a strange quality, your employers should make sure they keep you happy at all cost. Thanks again. Posted via HelloPeter by Lourens from on 14th February 2019
This is without doubt the premier site for prepaid transactions (electricity and airtime). I was presented with a choice of using either SmartFund) which I could top-up from any bank, or paying by EFT to one of their many bank accounts. I was surprised that I received my Electricity tokens immediately, even when paying by EFT (and not an immediate payment either). At one point I was unable to buy electricity from my SmartFund because I had not verified my account correctly. I contacted the 24-hour, 7-days a week chatline, and was assisted by a very friendly Live Support Consultant who knew immediately how to help me. She guided me through the process of activating my SmartFund and then I realised I had forgotten my SmartFund PIN. Without having to log out she guided me through the process of resetting my SmartFund PIN. This required her to re-activate my SmartFund which she did in a matter of seconds. Thank you! Posted via HelloPeter by Andre Gie from on 11th February 2019
Just want to say that my problem was resolved in a very shorh time by the Prepaid24 Live Support Consultant! Efficient and friendly - we could do with more of her kind in our country! Thank you! Posted via HelloPeter by Diane from on 8th February 2019
What a pleasure to deal with the online staff. I had a problem where I used the incorrect reference number and within a matter of minutes the Live Support Consultant not only assisted me in my home language but also resolved my query. Thank you Prepaid 24 for an excellent service and employing staff like this! Posted via HelloPeter by Wanda Colyn from on 7th February 2019
I chatted to the Prepaid24 Live Support Consultant just before 11pm with a query. He wasn't in a rush and patiently resolved my issue past the closing hour of 11pm. His service was excellent, effecient, polite and friendly. Prepaid24 kept the lights on! Thank you… Posted via HelloPeter by Bev Spanjaard from on 6th February 2019
The Prepaid24 Live Support Consultant helped me when I urgently needed to buy prepaid electricity tonight. She is part of the Livechat team. She was very helpful, friendly and responded quickly to my messages. I will definitely recommend using their online services. Posted via HelloPeter by Emmie from on 4th February 2019
Great customer service and support. Polite and helpful. Solves problems quickly. Thank you Prepaid24, your Live Support Consultant helped me promptly even though it was a Sunday afternoon. Posted via HelloPeter by Mignon from on 4th February 2019
I needed tokens of all the electricity bought from 2016 up to now since I have a serious problem with my Municipality prepaid meter. The Prepaid24 Live Support Consultant did everything he could to provide me with the information. It was quite a challenge since we had 3 different prepaid meters in one year, but he did it by sending me an Excel spreadsheet with all the information. Now I can also proof to the Municipality that with a solar geyser and a gas stove we only used for 2 years between 9 and 11 kWh units. The new meter suddenly say that we are using 25 kWh per day and we are only 2 people in the house. Prepaid24 - you are a star and deserves the 5 stars for excellent and professional service. Posted via HelloPeter by Nelia-Maria from on 30th January 2019
Wil net 'n pluimpie gee vir die Prepaid24 "Live Support" Konsultant wat my baie vinnig gehelp het! Waardeer dit dat mense nog vriendelik is en bereid is om 'n mens te help! Indien jy enige probleme ooit het, gaan gesels aanlyn met die vriendelike span van Prepaid24. Nogmals dankie!! Posted via HelloPeter by Corene Theron-Pieterse from on 23rd January 2019
Thank you so much for the quick and professional help I got from the Prepaid24 Live Support Consultant. Keep up the great work, very kind and patient. Thank you!! Posted via HelloPeter by Senzesihle Shabangu from on 16th January 2019
Dealing with The Prepaid24 Live Support Consultant was a wonderful experience. She was very pleasant, professional & helpful. Best Service Ever! Posted via HelloPeter by Juan Erasmus from on 9th January 2019
Fantastic service from the Prepaid24 call centre via their online chat help desk. A very helpful person assisted me - what a positive and reassuring experience. Efficient, friendly, quick to respond. Awesome! Posted via HelloPeter by Harley Conlon from on 9th January 2019
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