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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

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Their system just works! Not a single problem. Well done to the Prepaid24 team! Posted via HelloPeter by Robert from on 1st April 2021
Dankie aan die Prepaid24 wat my geskakel het! Julle het my weer hoop gegee met julle PUIK diens, goeie mense verhoudings en lus vir hulp. Julle PP24 mense is eenvoudig net WOW. Dankie julle! Posted via HelloPeter by Johan vd Berg from on 1st April 2021
Prepaid24's support team gave me an excellent experience. They are so quick, efficient, and professional. And they saved me such a hassle of going to a store. Posted via HelloPeter by Lizanne K from on 31st March 2021
Excellent service received from one of Prepaid24's consultants. She was able to assist with the transaction lists for our account and we have only always had excellent service from Prepaid24. Definitely recommend them for Airtime and Data top-ups. Posted via HelloPeter by Celia from on 30th March 2021
Very impressive service! Signing up and making a payment for prepaid electricity was a breeze - they certainly live up to their customer service promise. I had a phone call from an agent within minutes, asking if I needed any assistance. Well done! Posted via HelloPeter by Brahm from on 19th March 2021
Super impressed with the speedy service Prepaid24's consultant gave me. Under 2 minutes I had my token and all the feedback I needed. She was very helpful. Prepaid24 should value employees like her. Posted via HelloPeter by Candice B from on 15th March 2021
Excellent service. I had a query and it was sorted out within minutes. Very impressive! Posted via HelloPeter by Tania L from on 10th March 2021
I was busy struggling on my own with their website and all of a sudden my phone rang. A young fellow of Prepaid24 assisted me through the whole process. He even phoned me again afterwards to ask if all is still set. Well done, that's client service for you, something South Africa is really battling with these days. Posted via HelloPeter by Christa E from on 10th March 2021
Thank you Prepaid24 for the excellent service received. Posted via HelloPeter by Tawny C from on 8th March 2021
Prepaid24's members are very helpful. I was battling to log on and they reset my password. And at 8:30 at night. Very satisfied with the service. Posted via HelloPeter by Nadia B from on 2nd March 2021
My SmartFund balance was not reflecting 2 days after paying into it. Support team managed to resolve the query the same evening I opened the query (probably within 2 hours). Online support was a bit slow but soon I received further telephonic support and explanation from one of the consultants. Excellent service and turn around time! Posted via HelloPeter by Darshan from on 1st March 2021
I wish to compliment one of Prepaid24's staff members for their patience and perseverance in helping me resolve the problem I had in purchasing prepaid electricity yesterday. They really went the extra mile, and Prepaid24 are lucky to have him working for them. Keep up the excellent service. Posted via HelloPeter by Annette L from on 28th February 2021
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