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Clients' Comments

See comments from clients on the 24/7 Payment Platform, for prepaid electricity in Cape Town, Ekurhuleni, Johannesburg, Tshwane, Eskom and elsewhere.

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Great service online support through chat first class - thank you. Posted via HelloPeter by Eric H from on 14th September 2019
The Prepaid24 consultant I dealt with is an absolute credit to your company. In an age where service delivery is an issue, they aced it!Thank you. Posted via HelloPeter by Arlene B from on 14th September 2019
Typically purchase prepaid electricity through my banking app. The app (and subsequently the banking website) gave me trouble in September 2019, essentially saying that the meter was no longer supported. Calling the bank helpline resulted in me being passed around a few times, but no resolution. I was hesitant to sign up to yet another payment service, but gave Prepaid24 a go as I was close to out of electricity and desperate. Prepaid24 contacted me after I signed up and made a payment, noting they had a similar error (so it seems the issue was with my meter/meter vendor), but after a quick discussion on the live chat and a call, they solved the issue and I continued to live in an apartment with electricity! Great service from the consultant at Prepaid24! Posted via HelloPeter by Neil M from on 11th September 2019
I moved into a new apartment. I found out that the meter was not registered for online purchases. I contacted Prepaid24 on the livechat and they phoned me back immediately and sorted the problem out on my behalf. They even phoned me back, after the shift ended at 16:00 to give me the token number. Thank you again!!!! Posted via HelloPeter by Lenada W from on 6th July 2019
Had great service from Prepaid24. Very quick to sort out my electricity payment. Thank you Posted via HelloPeter by Maureen S from on 6th July 2019
Online chat consultant at Prepaid24 was efficient and helpful as can be...you guys at Prepaid 24 always go the extra mile...Thank you! Posted via HelloPeter by Emile B from on 5th July 2019
Thank you for great service! Really appreciate your excellent attitude. Posted via HelloPeter by suzette G from on 5th July 2019
Conforming to my requirements first time. Prepaid24 acted swiftly and professionally. The consultant demonstrated knowledge of her job which made the experience a great one. Well done!! and please keep it up. Posted via HelloPeter by Nsikelelo Kenneth from on 5th July 2019
Thank you for the wonderful assistance with my query. Prepaid24 walked me through the process step by step and stayed in communication until my query was resolved. I truly appreciate your assistance today! Posted by Zania C from on 5th July 2019
I just want to compliment the consultant and Prepaid24 who assisted me on outstanding service & for helping me when the banks could not. Posted via HelloPeter by Danie J from on 4th July 2019
Thank you Prepaid24 for getting my account reactivated in quick time. Really excellent service! Posted via HelloPeter by Clint N from on 4th July 2019
Very helpful even when i didn't know what to do most of the time..... Hats off too u Posted via HelloPeter by Isabella P from on 3rd July 2019
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