Our Top HelloPeter Compliments

I accidentally used the wrong reference when buying prepaid electricity with an EFT. Magdalene was very quick, professional, understanding and caring. She assisted swiftly to resolve the matter. Exceptional service! Thank you so very much Magdalene.

~ Antonie
02 Sept 2021

Great customer service goes beyond queries, administration, or a bot. It’s about leaving people with a good feeling about your business - Prepaid24 certainly did this! Thanks to Edinia for calling me so promptly. She was professional, friendly and understanding, and resolved my query efficiently. Thanks for putting your customer first!

~ Johan
13 Feb 2021

Such great and efficient service! Before I could properly register, Fabian called me and welcomed me to Prepaid24 and gave me everything to get setup in no time. He helped verify all my details and I was amazed by the quick call coming through. I look forward to being your customer long term. You certainly “Exceeding Expectations”.

~ Shaun
25 Jan 2021

What an amazing experience it is dealing with Prepaid24. Their service is excellent! I was chatting to René and she solved my problem in under 3 minutes. Can't get service like that anywhere. Other companies need to take note of your customer service. Well done and keep up the excellent service!

~ Annette
26 Jun 2021

Very impressive service! Signing up and making a payment for prepaid electricity was a breeze - they certainly live up to their customer service promise. I had a phone call from an agent within minutes, asking if I needed any assistance. Well done!

~ Brahm
19 March 2021

We have dealt with Prepaid24 for a few years and we have received the most amazing service. The call center administrators have been a delight to work with: informative, knowledgeable and helpful. Thank you, you are a breath of fresh air!

~ Charlotte and Richard
12 Jul 2021

I accidentally used the wrong reference when buying prepaid electricity with an EFT. Magdalene was very quick, professional, understanding and caring. She assisted swiftly to resolve the matter. Exceptional service! Thank you so very much Magdalene.

~ Antonie
02 Sept 2021

Great customer service goes beyond queries, administration, or a bot. It’s about leaving people with a good feeling about your business - Prepaid24 certainly did this! Thanks to Edinia for calling me so promptly. She was professional, friendly and understanding, and resolved my query efficiently. Thanks for putting your customer first!

~ Johan
13 Feb 2021

Such great and efficient service! Before I could properly register, Fabian called me and welcomed me to Prepaid24 and gave me everything to get setup in no time. He helped verify all my details and I was amazed by the quick call coming through. I look forward to being your customer long term. You certainly “Exceeding Expectations”.

~ Shaun
25 Jan 2021

What an amazing experience it is dealing with Prepaid24. Their service is excellent! I was chatting to René and she solved my problem in under 3 minutes. Can't get service like that anywhere. Other companies need to take note of your customer service. Well done and keep up the excellent service!

~ Annette
26 Jun 2021

Very impressive service! Signing up and making a payment for prepaid electricity was a breeze - they certainly live up to their customer service promise. I had a phone call from an agent within minutes, asking if I needed any assistance. Well done!

~ Brahm
19 March 2021

We have dealt with Prepaid24 for a few years and we have received the most amazing service. The call center administrators have been a delight to work with: informative, knowledgeable and helpful. Thank you, you are a breath of fresh air!

~ Charlotte and Richard
12 Jul 2021


Our Top Google My Business Compliments

I experienced a quick and efficient response to my query from Angé. All the consultants at Prepaid24 seem to be well trained and extremely eager to solve any challenges experienced by their clients. Thank you for excellent service!

~ Shaun
24 Jan 2021

Wow, what great service I have just received from Brendan! He assisted me with my query and actioned it straight away. He was friendly, efficient and professional. Thank you Brendan - keep up the great work! It's hard to find excellent customer service providers nowadays. You are a star. Well, 5 stars to be exact.

~ Samantha
04 March 2021

BLOWN AWAY! Edinia, you are the absolute BEST. Thank you so much for your patience with me and your efficiency. You were EXTRAORDINARY. Thanking you from the bottom of my heart. I will recommend Prepaid24 and your outstanding service any day!

~ Emmie
01 March 2021

Laurenz, thank you so much for your kind, professional and patient help. I also commend you on your follow-up to find out if I managed with the payment process. This is rare . May you continue to give hope to many out here struggling as I did. Prepaid24 certainly goes the extra mile!

~ Mabel
31 Aug 2021

I had trouble registering an account and was assisted by Suenett on the LiveChat facility. Her service was outstanding and she even offered to register me after I explained my predicament. I am looking forward to working with Prepaid24 after receiving such great service. Thank you!

~ Lisa
07 June 2021

I bought my electricity token through Prepaid24 for the first time today. I entered the incorrect meter number and Tiaan-Johan helped me rectify my mistake. I am very satisfied with the response rate and the great help I received. I recommend Prepaid24 to anyone needing to make immediate online purchases.

~ Mxolisi
30 Jan 2021

I experienced a quick and efficient response to my query from Angé. All the consultants at Prepaid24 seem to be well trained and extremely eager to solve any challenges experienced by their clients. Thank you for excellent service!

~ Shaun
24 Jan 2021

Wow, what great service I have just received from Brendan! He assisted me with my query and actioned it straight away. He was friendly, efficient and professional. Thank you Brendan - keep up the great work! It's hard to find excellent customer service providers nowadays. You are a star. Well, 5 stars to be exact.

~ Samantha
04 March 2021

BLOWN AWAY! Edinia, you are the absolute BEST. Thank you so much for your patience with me and your efficiency. You were EXTRAORDINARY. Thanking you from the bottom of my heart. I will recommend Prepaid24 and your outstanding service any day!

~ Emmie
01 March 2021

Laurenz, thank you so much for your kind, professional and patient help. I also commend you on your follow-up to find out if I managed with the payment process. This is rare . May you continue to give hope to many out here struggling as I did. Prepaid24 certainly goes the extra mile!

~ Mabel
31 Aug 2021

I had trouble registering an account and was assisted by Suenett on the LiveChat facility. Her service was outstanding and she even offered to register me after I explained my predicament. I am looking forward to working with Prepaid24 after receiving such great service. Thank you!

~ Lisa
07 June 2021

I bought my electricity token through Prepaid24 for the first time today. I entered the incorrect meter number and Tiaan-Johan helped me rectify my mistake. I am very satisfied with the response rate and the great help I received. I recommend Prepaid24 to anyone needing to make immediate online purchases.

~ Mxolisi
30 Jan 2021